Referral Intake Specialist – Medical Office

Foot and Ankle Clinics of Arizona PLC; Chandler (AZ); Sur place; USD 18 000 - 21 000; Plein temps

Résumé du poste

Foot and Ankle Clinics of Arizona is seeking an Intake Referral Coordinator & Phone Operator in Chandler, AZ. You will manage referrals, verify patient data, and route inquiries to the appropriate clinic or department, ensuring timely processing and accurate documentation.

The position emphasizes professional communication, organized workflow, and strong patient-focused service. You will support access to care, handle high-volume calls, and maintain secure patient information in a fast-paced

Qualifications

• High school diploma or equivalent required.
• Experience in a medical office or call center preferred.
• Familiarity with medical terminology and EHR systems preferred.
• Experience handling high-volume calls preferred.
• Ability to learn workflows and technology procedures.

Responsabilités

• Manage incoming patient referrals and route to appropriate clinic or department.
• Coordinate with scheduling staff to direct patients to the correct provider.
• Answer and route calls, document messages, and maintain accurate contact records.
• Enter referral data in designated systems and monitor queues.
• Protect patient information and ensure HIPAA compliance.
• Collaborate with team members to improve workflow and patient access.

Connaissances

Customer service

Communication

Organizational skills

Data entry

Professional demeanor

Multitasking

Formation

High school diploma

Outils

EHR software

Referral platforms

Telephone task management

Description du poste

Foot and Ankle Clinics of Arizona is seeking an Intake Referral Coordinator & Phone Operator in Chandler, AZ. You will manage referrals, verify patient data, and route inquiries to the appropriate clinic or department, ensuring timely processing and accurate documentation.

The position emphasizes professional communication, organized workflow, and strong patient-focused service. You will support access to care, handle high-volume calls, and maintain secure patient information in a fast-paced