Central Intake Assistant PRN (3930)

Brooks Rehabilitation; Jacksonville (FL); On-site; USD 22,000 - 28,000; Full time

Job summary

Brooks Rehabilitation is seeking a PAC Assistant to support outpatient referrals, data entry, and call-center operations. You will input referral details into electronic systems, organize documentation, and assist with communications to patients and referral sources.

The role collaborates with Clinic Front Desk, Clinic Managers, and Provider Relations to ensure timely, patient-centered service. The position emphasizes confidentiality, accuracy, and adherence to workflows within Brooks

Qualifications

• High school diploma or equivalent.
• Experience in healthcare, call center, customer service, medical office, or data entry.
• Strong computer skills and accurate data entry in multiple electronic systems.
• Professional phone etiquette and ability to communicate clearly, patiently, and respectfully.
• Strong organizational skills with attention to detail and ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Receive, review, and organize incoming outpatient referrals from providers, fax queues, electronic sources, and other referral channels.
• Enter referral information accurately and timely into the appropriate electronic systems, ensuring referral details are complete.
• Provide call center support by answering or assisting callers, offering professional, courteous interactions.
• Route calls, messages, and referral questions to the appropriate team member or department.
• Support communication with patients, caregivers, referral sources, Clinic Teams, and Brooks departments as needed.
• Assist with departmental projects and general administrative support for the PAC team.
• Maintain confidentiality and accuracy while following department procedures and Brooks Rehabilitation policies.

Skills

Customer service

Data entry

Communication

Organizational skills

Phone etiquette

Multitasking

Healthcare experience

Education

High school diploma

Job description

DescriptionPosition Summary:The Patient Access Center (PAC) supports outpatient access by receiving, organizing, and processing incoming referrals, maintaining accurate referral information in electronic systems, and helping callers navigate next steps with a helpful, professional, and patient-centered approach.Within the department, the PAC Assistant provides administrative and call center support to the referral management and scheduling teams. This role enters referral details into the electronic system, organizes referral documentation, monitors incoming referral work queues, assists with internal and external communication, and provides a human point of contact for callers when necessary.PAC Assistants collaborate with Clinic Front Desk Coordinators, Clinic Managers, Provider Relations, and other support departments to help ensure referrals are routed appropriately, information is complete, and patients and referral sources receive timely support. PAC Assistants are essential to ensuring patient access to care is efficient, organized, and best in class.Job Responsibilities:Receive, review, and organize incoming outpatient referrals from providers, fax queues, electronic sources, and other referral channels.Enter referral information accurately and timely into the appropriate electronic systems, ensuring referral details are complete.Provide call center support by answering or assisting callers who reach the end of the phone tree, offering professional, courteous, and helpful human interaction.Route calls, messages, and referral questions to the appropriate team member or department when additional assistance is needed.Support communication with patients, caregivers, referral sources, Clinic Teams, Provider Relations, and other Brooks departments as needed.Assist with departmental projects and general administrative support for the PAC team.Maintain confidentiality and accuracy while following department procedures, service standards, and Brooks Rehabilitation policies.Job Qualifications:PAC Assistant:High school diploma or equivalent required.Experience in healthcare, call center, customer service, medical office, or data entry preferred.Strong computer skills, including accurate data entry and ability to work in multiple electronic systems.Professional phone etiquette and ability to communicate clearly, patiently, and respectfully with patients, caregivers, referral sources, and internal team members.Strong organizational skills with attention to detail and ability to manage multiple incoming referral tasks in a fast-paced environment.Ability to follow established workflows and escalate questions appropriately.Commitment to providing excellent customer service and supporting efficient patient access to Brooks Rehabilitation services.Disclaimer: This job description describes the general nature and level of work only. It is notan exhaustive list of all responsibilities, duties, and skills. Duties, responsibilities, andactivities may change, or new ones may be assigned at any time with or without notice.Qualifications