Patient Access Pro: Seamless Check-In & Insurance Support

CommonSpirit Health; Bainbridge Island (WA); On-site; USD 36,000 - 54,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access Representative to manage the patient intake process in our clinic, handling check-in/out, insurance validation, scheduling, and referrals. You will interact with patients in person and by phone, collect data and payments, explain plan benefits, and help ensure accurate medical records and smooth front-end operations.

The role emphasizes customer service, critical thinking, and knowledge of billing and medical terminology to deliver a

Qualifications

• One year of customer service work experience is required.
• Two years of customer service work experience is preferred.
• Healthcare or Call Center experience is preferred.

Responsibilities

• Registers and checks patients in/out.
• Performs patient check-in, verifies demographics and insurance information; ensures compliance with registration guidelines.
• Collects co-pays and other fees; reconciles payments and balances cash drawers.
• Ensures insurance eligibility checks are conducted for referrals and pre-authorizations.
• Provides information on billing and insurance; explains benefits and cost estimates to patients.
• Coordinates appointments and ancillary services; may contact patients to reschedule missed visits.

Skills

Customer service

Job description

Virginia Mason Franciscan Health is seeking a Patient Access Representative to manage the patient intake process in our clinic, handling check-in/out, insurance validation, scheduling, and referrals. You will interact with patients in person and by phone, collect data and payments, explain plan benefits, and help ensure accurate medical records and smooth front-end operations.

The role emphasizes customer service, critical thinking, and knowledge of billing and medical terminology to deliver a