Patient Access & Care Concierge

University Hospitals Pain Management; Willoughby (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

University Hospitals Pain Management in Willoughby, OH is seeking a Patient Access Representative who will be the first contact for patients and families. You’ll greet, check in/out, answer questions, and guide them through scheduling and MyChart enrollment.

This role emphasizes accuracy, confidentiality, and compassionate communication as you enter demographics, insurance data, and payments, while coordinating with physicians and care teams and supporting a smooth patient experience.

Qualifications

• Experience handling patient information with confidentiality.
• Ability to assist with scheduling and payments.
• Comfort using hospital systems like EPIC and MyChart.
• Excellent communication and organization.

Responsibilities

• Check patients in and out for visits.
• Answer phone calls and assist with scheduling.
• Assist patients with MyChart enrollment.
• Enter and update patient demographics and insurance.
• Coordinate with physicians and care teams.
• Collect copays and remaining balances.
• Work in EPIC workqueues and dashboards.
• Schedule referrals and follow-ups.
• Help patients complete forms.

Skills

Customer service

Attention to detail

Multitasking

Communication skills

Tools

EPIC

MyChart

Job description

University Hospitals Pain Management in Willoughby, OH is seeking a Patient Access Representative who will be the first contact for patients and families. You’ll greet, check in/out, answer questions, and guide them through scheduling and MyChart enrollment.

This role emphasizes accuracy, confidentiality, and compassionate communication as you enter demographics, insurance data, and payments, while coordinating with physicians and care teams and supporting a smooth patient experience.