Patient Access Pro: Front Desk & Scheduling

Hanger Clinic; Tacoma (WA); On-site; USD 31,684 - 33,062; Full time

Benefits offered by this job

8 Paid Holidays

Floating Holidays

PTO - Vacation and Sick Time

Medical, Dental, Vision Benefits

401k Savings

Parental Leave

Referral Bonus

Mentorship Program

Job summary

Hanger, Inc. seeks a Patient Access Coordinator in Tacoma, WA to manage front office operations and ensure a seamless patient experience.

The role focuses on greeting patients, verifying insurance, handling registrations, and supporting scheduling and billing processes. Ideal candidates have strong communication skills, basic computer proficiency, and the ability to work with diverse patient needs in a fast-paced clinic environment.

Qualifications

• High school diploma or equivalent required.
• Less than one year of customer service, administrative or related experience required.
• Experience in a receptionist position or front office procedures preferred.
• Must have or be eligible to obtain a valid driver's license and driving record.

Responsibilities

• Greet and assist patients at the front desk, provide information on wait times and inquiries.
• Verify and update patient demographics and insurance during check-in; handle walk-in registrations.
• Collect patient payments including deductibles, copays, and co-insurance at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services, offering information on patient experience programs and resources.
• Collaborate with the Revenue Cycle Management team to obtain necessary patient information.
• Maintain accurate and complete electronic health records for all patients.

Skills

Interpersonal communication

Oral communication

Written communication

Typing 30 wpm

Customer service

Team collaboration

Education

High school diploma or equivalent

Tools

Windows-based software

Email

Job description

Hanger, Inc. seeks a Patient Access Coordinator in Tacoma, WA to manage front office operations and ensure a seamless patient experience.

The role focuses on greeting patients, verifying insurance, handling registrations, and supporting scheduling and billing processes. Ideal candidates have strong communication skills, basic computer proficiency, and the ability to work with diverse patient needs in a fast-paced clinic environment.