Patient Access & Care Coordinator

Hanger; Fountain Valley (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Competitive compensation

Holidays and floating holidays

Paid time off (PTO) with vacation and

Medical, Dental, Vision benefits

401k retirement plan

Parental bonding leave

Referral bonus program

Mentorship programs

Job summary

Hanger, Inc. seeks a front desk Receptionist to ensure a seamless experience for patients, staff, and referral sources. You will manage front office operations, greet patients, verify insurance details, and support clinic communications.

The role requires strong communication skills, basic computer proficiency, and likely experience in medical front office procedures. This position is based in California with standard clinic hours and attractive benefits.

Qualifications

• High school diploma or equivalent combination of education and experience.
• Talent Sorter assessment will be administered as part of the selection process.
• Less than one year of customer service, administrative or related experience required.
• Experience in a receptionist position or medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver’s license.

Responsibilities

• Greet and assist patients at the front desk, providing information on wait times and inquiries.
• Verify and update patient demographics and insurance details at check-in; handle registrations.
• Collect patient payments including deductibles, copays, and coinsurance at the front desk.
• Coordinate follow-up appointments, including casts, measurements, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services, providing information on patient experience programs and resources.
• Collaborate with Revenue Cycle Management to obtain necessary patient information.
• Ensure accurate and complete electronic health records for all patients.

Skills

Customer service

Communication skills

Typing 30 wpm

Computer proficiency

Front desk experience

Medical front office procedures

Education

High school diploma

Tools

Windows-based software

Email

Office equipment operation

Job description

Hanger, Inc. seeks a front desk Receptionist to ensure a seamless experience for patients, staff, and referral sources. You will manage front office operations, greet patients, verify insurance details, and support clinic communications.

The role requires strong communication skills, basic computer proficiency, and likely experience in medical front office procedures. This position is based in California with standard clinic hours and attractive benefits.