Patient Access Pro — Compassionate Frontline Care

R1 RCM; Roaring Spring (Blair County); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

R1 RCM Inc. is hiring a Patient Access Representative for an on-site role at Johnstown, PA. The position focuses on frontline healthcare customer service, helping patients access care efficiently while navigating insurance and registration tasks. The role emphasizes compassion, accuracy, and teamwork in a dynamic setting.

The job offers weekend rotation and supports growth within a patient access and revenue cycle context, with training provided for those new to healthcare.

Qualifications

• Exceptional customer service experience, communication and interpersonal skills.
• Strong composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfortable shifting priorities based on patient needs.

Responsibilities

• Provide exceptional customer service and assist patients and families with check-in, using multiple computer systems to register efficiently.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Insurance verification

Education

High School Diploma or GED

Job description

R1 RCM Inc. is hiring a Patient Access Representative for an on-site role at Johnstown, PA. The position focuses on frontline healthcare customer service, helping patients access care efficiently while navigating insurance and registration tasks. The role emphasizes compassion, accuracy, and teamwork in a dynamic setting.

The job offers weekend rotation and supports growth within a patient access and revenue cycle context, with training provided for those new to healthcare.