Patient Access Specialist - Frontline Care & Registration

R1 RCM; Roaring Spring (Blair County); On-site; USD 22,000 - 29,000; Full time

Job summary

R1 RCM Inc. is seeking a Patient Access Customer Service Representative for an on-site role at LifePoint Nason Medical Center in Johnstown, PA.

The position supports patient check-in, insurance verification, and coordination with care teams to ensure timely access to services. You will be the first point of contact for patients, delivering fast, compassionate, and accurate access to care in a high-volume environment.

Qualifications

• Customer service experience and strong communication skills.
• Able to multitask and stay organized in a fast-paced environment.
• High School Diploma or GED required.

Responsibilities

• Provide exceptional customer service and assist patients and families with check-in using multiple computer systems.
• Answer phones and collect accurate patient information quickly.
• Support timely access to care by minimizing delays in registration and answering questions with clarity and empathy.
• Build trust with patients during moments of illness, anxiety, or confusion.
• Navigate insurance plans, enter demographics, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Adaptability

Education

High School Diploma or GED

Job description

R1 RCM Inc. is seeking a Patient Access Customer Service Representative for an on-site role at LifePoint Nason Medical Center in Johnstown, PA.

The position supports patient check-in, insurance verification, and coordination with care teams to ensure timely access to services. You will be the first point of contact for patients, delivering fast, compassionate, and accurate access to care in a high-volume environment.