Frontline Patient Access Specialist - Compassionate Care

R1 RCM, Inc.; Jacksonville (FL); On-site; USD 22,000 - 29,000; Full time

Job summary

R1 RCM Inc. in Jacksonville, FL, is seeking a Patient Access Representative for full-time, on-site work. The role focuses on front-line healthcare customer service, ensuring fast, compassionate access to care and accurate patient registration.

You will handle check-in across multiple systems, verify information, gather insurance details, and assist with cost estimates while collaborating with care teams to maintain patient flow and satisfaction.

Qualifications

• Excellent customer service and clear communication are required.
• Professional interpersonal skills for working with patients and families.
• Ability to maintain composure in a fast-paced environment.

Responsibilities

• Provide exceptional customer service and assist patients and families with check-in across multiple systems.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence.
• Build trust with patients during ill, anxious, or overwhelmed moments.
• Navigate diverse insurance plans, enter demographics, collect co-pays and provide cost estimates.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Interpersonal skills

Education

High School Diploma or GED

Job description

R1 RCM Inc. in Jacksonville, FL, is seeking a Patient Access Representative for full-time, on-site work. The role focuses on front-line healthcare customer service, ensuring fast, compassionate access to care and accurate patient registration.

You will handle check-in across multiple systems, verify information, gather insurance details, and assist with cost estimates while collaborating with care teams to maintain patient flow and satisfaction.