Patient Access Specialist - Compassionate Front Desk

R1-Rc; Conemaugh Township (PA); On-site; USD 45,847,000 - 60,570,000; Full time

Job summary

R1 RCM Inc. is hiring a Patient Access Representative in Johnstown, PA. You’ll be the first contact for patients, ensuring compassionate, accurate access to care while handling registration, insurance questions, and scheduling needs.

The role emphasizes customer service, clear communication, and teamwork with clinicians to keep patient flow smooth and revenue cycle operations efficient.

Qualifications

• Customer service experience in fast-paced settings.
• Clear communication and strong interpersonal skills.
• Ability to multitask with accuracy and care.
• Experience with patient access or front-desk work is a plus.

Responsibilities

• Register patients across multiple systems accurately and efficiently.
• Answer phones, gather patient information, and provide cost estimates.
• Support timely access to care and minimize registration delays.
• Collaborate with nurses and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Patient access experience

Education

High School Diploma or GED

Job description

R1 RCM Inc. is hiring a Patient Access Representative in Johnstown, PA. You’ll be the first contact for patients, ensuring compassionate, accurate access to care while handling registration, insurance questions, and scheduling needs.

The role emphasizes customer service, clear communication, and teamwork with clinicians to keep patient flow smooth and revenue cycle operations efficient.