Patient Access PBX Specialist

Kingman Healthcare; Kingman (AZ); On-site; USD 36,000 - 52,000; Full time

Job summary

Kingman Healthcare in Kingman, AZ is seeking a PBX Clerk in the Patient Access department. This role greets callers, directs calls to the appropriate departments, and maintains professional communication across high call volumes.

Requires a high school diploma or equivalent and at least one year of office experience with customer interactions. This is a safety-sensitive, non-exempt position with evening/weekend work as needed to meet operational objectives.

Qualifications

• Excellent customer service skills.
• Ability to communicate effectively with others.

Responsibilities

• Greets individuals over the PBX in a professional, caring and courteous manner.
• Provides receptionist service over the PBX, and directs calls to the appropriate department or person in a professional manner.
• Adheres to hospital and department policies, procedures and goals.
• Performs general office functions to support department efficiency.
• Provides excellent customer service and adheres to the Behavioral Expectations Agreement.
• Responds to inquiries quickly and appropriately to address the caller’s needs.

Skills

Excellent customer service

Effective communication

Education

High school diploma or equivalent

Job description

Kingman Healthcare in Kingman, AZ is seeking a PBX Clerk in the Patient Access department. This role greets callers, directs calls to the appropriate departments, and maintains professional communication across high call volumes.

Requires a high school diploma or equivalent and at least one year of office experience with customer interactions. This is a safety-sensitive, non-exempt position with evening/weekend work as needed to meet operational objectives.