Patient Access PBX & Front Desk Specialist

Kingman Regional Medical Center; Kingman (AZ); On-site; USD 35,000 - 45,000; Full time

Job summary

Kingman Regional Medical Center is seeking a PBX Clerk to operate the hospital PBX, greet visitors, and route calls to appropriate departments with professionalism and courtesy.

The role emphasizes excellent customer service, accurate handling of admissions documents, and coordination with the Admitting Supervisor/Manager. Evening and weekend coverage may be required in a hospital environment.

Qualifications

• Excellent customer service skills.
• Ability to communicate effectively with others.
• High school diploma or equivalent.
• Minimum of one year in an office setting with customer interactions.
• Experience in a healthcare setting preferred.

Responsibilities

• Greets individuals over the PBX in a professional, caring and courteous manner.
• Provides receptionist service over the PBX, and direct calls to the appropriate department or person in a professional manner.
• Adheres to all hospital and department policies, procedures and goals.
• General office functions as assigned to support the department efficiency.
• Provides excellent customer service and adheres to the Behavioral Expectations Agreement.
• Responds to inquiries quickly and appropriately in a manner that addresses the needs of the person who is inquiring.
• Identifies department and self when answering the telephone.
• Able to handle heavy phone volumes.
• All calls are answered in a timely manner.
• Scans charts on discharged patients, ER treat and releases, out patients on a daily basis to assist the department.
• Ensures that insurance cards, orders and other admission documents are complete and copied as needed for scanning.
• Ensures the admissions documents are scanned and perform Quality Assurance audits on your scanned documents prior to destroying.
• Performs audits on accounts scanned in EMR. Audits for photo identifications, insurance cards and other admission documents to ensure documents are scanned appropriately. If any discrepancies alert department manager or supervisor.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Tools

None

Job description

Kingman Regional Medical Center is seeking a PBX Clerk to operate the hospital PBX, greet visitors, and route calls to appropriate departments with professionalism and courtesy.

The role emphasizes excellent customer service, accurate handling of admissions documents, and coordination with the Admitting Supervisor/Manager. Evening and weekend coverage may be required in a hospital environment.