Patient Access PBX Specialist

Kingman Healthcare; Kingman (AZ); On-site; USD 32,000 - 38,000; Full time

Job summary

Kingman Healthcare in Kingman, AZ is seeking a PBX Clerk to greet callers, direct calls and provide courteous receptionist service. You will handle heavy phone volumes, assist with admissions documentation and scanning in EMR, and maintain a professional demeanor.

This is a full-time, on-site role in the Patient Access department requiring a high school diploma and at least one year in an office setting with customer interactions; evenings and weekends may be required to meet operational

Qualifications

• Excellent customer service skills.
• Ability to communicate effectively with others.
• Education: High school diploma or equivalent.
• Experience: Minimum of one year in an office setting with customer interactions.
• Preference: Experience in a healthcare setting.

Responsibilities

• Greets individuals over the PBX in a professional, caring and courteous manner.
• Provides receptionist service over the PBX, and direct calls to the appropriate department or person in a professional manner.
• Adheres to all hospital and department policies, procedures and goals.
• General office functions as assigned to support the department efficiency.
• Provides excellent customer service and adheres to the Behavioral Expectations Agreement.
• Responds to inquiries quickly and appropriately in a manner that addresses the needs of the person who is inquiring.
• Identifies department and self when answering the telephone.
• Able to handle heavy phone volumes.
• All calls are answered in a timely manner.
• Scans charts on discharged patients, ER treat and releases, out patients on a daily basis to assist the department.
• Ensures that insurance cards, orders and other admission documents are complete and copied as needed for scanning.
• Ensures the admissions documents are scanned and perform Quality Assurance audits on your scanned documents prior to destroying.
• Performs audits on accounts scanned in EMR. Audits for photo identifications, insurance cards and other admission documents to ensure documents are scanned appropriately. If any discrepancies alert department manager or supervisor.
• Consistently demonstrates the ability to assess a situation from a variety of perspectives, considers alternatives and chooses the most appropriate course of action.
• Consistently demonstrates a willingness to assist co-workers in a courteous manner to support department efficiency.
• Performs and communicates in a highly professional manner at all times.
• Demonstrates enthusiasm and self-motivation in performing job duties.
• Performs other duties as assigned.

Skills

Excellent customer service

Effective communication

Education

High school diploma or equivalent

Job description

Kingman Healthcare in Kingman, AZ is seeking a PBX Clerk to greet callers, direct calls and provide courteous receptionist service. You will handle heavy phone volumes, assist with admissions documentation and scanning in EMR, and maintain a professional demeanor.

This is a full-time, on-site role in the Patient Access department requiring a high school diploma and at least one year in an office setting with customer interactions; evenings and weekends may be required to meet operational