Cardiac Diagnostics: Patient Services Associate

Duke Clinical Research Institute; Durham (NC); On-site; USD 34,000 - 46,000; Full time

Job summary

Duke Health in Durham, NC is seeking a clinic administrator to support daily patient flow, scheduling, and front-desk activities within the Patient Revenue Management Organization.

You will review upcoming visits, assist with chart preparation, billing, and patient communications, while upholding HIPAA and department policies.

This onsite role offers regular hours and opportunities to contribute to efficient revenue cycle processes across the Duke Health system.

Qualifications

• Must have strong written and verbal communication skills.
• Basic PC and data-entry skills are required.
• Familiar with medical terminology and telephone etiquette.
• Ability to organize, prioritize, and follow department policies and patient record procedures.

Responsibilities

• Prepare for clinic visits by reviewing next day patients and preparation tasks.
• Enter pre-visit orders and prepare new patient charts; manage records and documentation.
• Check-in patients and collect co-pays and balances; handle patient messaging.
• Explain billing to patients according to PRMO policies and coordinate with providers.

Skills

Verbal communication

Data entry

Medical terminology

Organizational skills

Policy compliance

Education

High school education

Job description

Duke Health in Durham, NC is seeking a clinic administrator to support daily patient flow, scheduling, and front-desk activities within the Patient Revenue Management Organization.

You will review upcoming visits, assist with chart preparation, billing, and patient communications, while upholding HIPAA and department policies.

This onsite role offers regular hours and opportunities to contribute to efficient revenue cycle processes across the Duke Health system.