Patient Access & Outreach Specialist

Atrium Health; Charlotte (NC); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Paid Time Off

Health and welfare benefits such as 医疗

Flexible Spending Accounts

Adoption assistance

Paid parental leave

Defined contribution retirement plans

Educational Assistance Program

Job summary

Advocate Health in Charlotte, NC seeks an Access/Outreach Specialist to provide clerical support across medical groups. You will manage patient calls, schedule appointments, screen inquiries and route messages to care teams, ensuring a smooth flow of information in a fast-paced clinical setting.

The role requires a High School Diploma or GED, healthcare or secretarial experience, and knowledge of appointment scheduling.

Qualifications

• High School Diploma or GED required; Associates degree in healthcare related field preferred.
• Medical, secretarial, and/or customer service experience required.
• 1 year in a medical office or healthcare setting with experience in appointment scheduling and managing patient phone calls preferred.
• Experience as CMA/RMA, MOA or in a call center environment preferred.

Responsibilities

• Answers inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner.
• Schedules various types of appointments for physicians, advanced clinical practitioners, and other clinicians, and communicates any necessary instructions to the patient.
• Contacts patients by phone to remind of upcoming appointment(s), to ask follow up care questions, and to provide special instructions if needed. Cancels and reschedules appointments as needed.
• Takes requests for refills, labs and test results, if required. Assists with patient message call backs and prescription refill questions.
• Organizes, expedites and follows-up on any paperwork related to patient care.
• Open, sorts and distributes mail, correspondence, transcription, lab results and diagnostic testing as assigned.
• Assists with identifying and initiating necessary referrals for specialist appointments, procedures or tests.

Skills

Customer service

Phone etiquette

Appointment scheduling

Medical office experience

Call center experience

Education

High School Diploma or GED

Associates degree in healthcare

Job description

Advocate Health in Charlotte, NC seeks an Access/Outreach Specialist to provide clerical support across medical groups. You will manage patient calls, schedule appointments, screen inquiries and route messages to care teams, ensuring a smooth flow of information in a fast-paced clinical setting.

The role requires a High School Diploma or GED, healthcare or secretarial experience, and knowledge of appointment scheduling.