Patient Access & Care Coordinator

Advocate Health; Charlotte (NC); Sur place; USD 29 000 - 43 000; Plein temps

Avantages offerts par ce poste

Health benefits

Paid Time Off

Résumé du poste

Advocate Health in Charlotte, NC is seeking a Customer Care Specialist to support appointment scheduling, registration, and access-related needs.

You will respond to inbound consumer chat inquiries with empathy, facilitate referrals and escalations, and help patients navigate complex healthcare systems while upholding HIPAA and service standards.

This full-time position offers 40 hours per week, competitive compensation within the posted pay range, and benefits eligibility.

Qualifications

• A High School Diploma or GED is required.
• Excellent verbal and written communication skills.
• Basic computer knowledge and ability to use Microsoft Office applications.

Responsabilités

• Assist consumers with appointment scheduling, registration, and access-related needs.
• Respond to inbound consumer chat inquiries in a professional, empathetic, and efficient manner.
• Facilitate referrals, transfers, and escalations to specialized teams when necessary.
• Assist consumers in navigating complex healthcare systems and care pathways.
• Communicates and maintains relationships with Care Management team members to promote a proactive patient partnership.
• Monitor multiple conversations while maintaining accuracy and customer service.

Connaissances

Customer service

Communication skills

Empathy

Multitasking

Formation

High School Diploma or GED

Outils

Microsoft Office

Description du poste

Advocate Health in Charlotte, NC is seeking a Customer Care Specialist to support appointment scheduling, registration, and access-related needs.

You will respond to inbound consumer chat inquiries with empathy, facilitate referrals and escalations, and help patients navigate complex healthcare systems while upholding HIPAA and service standards.

This full-time position offers 40 hours per week, competitive compensation within the posted pay range, and benefits eligibility.