Patient Access Operations Supervisor — Lead Patient Flow

Baptist Health; Florida; On-site; USD 55,000 - 85,000; Full time

Job summary

Baptist Health South Florida is seeking a Patient Access Operations Supervisor to oversee daily department operations, ensuring efficient patient flow and staff coordination across multiple service lines and sites.

The role emphasizes delivering compassionate service, implementing process improvements, and maintaining compliance with HIPAA and regulatory guidelines. A healthcare degree and supervisory experience are preferred, with bilingual abilities encouraged.

Qualifications

• Associates Degree in Healthcare required with a minimum of 3 years in a Supervisory and/or Lead capacity, preferably in Patient Access, with extensive knowledge of insurance benefits, collections, authorizations/pre-certifications.
• In lieu of an Associate’s Degree, a minimum of 4 years‘ supervisory and/or lead experience in Patient Access or healthcare setting with extensive knowledge of insurance benefits, collections, authorizations/pre-certifications is required.
• Certified Healthcare Access Associate (CHAA) preferred.
• Excellent interpersonal, communication (verbal & written), and customer service skills required.
• Strong critical thinking, problem solving, and analytical skills.
• Able to understand and implement performance improvement (collect data, analyze data, identify processes, and implement process change).
• Ability to multi-task work assignments in a high volume, fast-paced stressful environment.
• Proficient using all Patient Access applications and Microsoft Office products.
• Knowledge of medical necessity compliance guidelines, ICD-10 and CPT code structure.
• Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, etc.
• Bilingual English, Spanish/Creole preferred.

Responsibilities

• Oversee all daily departmental operations through proactively addressing employee, patient, and organizational needs on a timely and consistent manner, while building positive relationships within Baptist Health South Florida.
• The Patient Access Operations Supervisor is a cross-functional leader who oversees patient flow across multiple service lines, departments, offices, and sites, while ensuring effective staff management and coordination and prioritization of work assignments.
• Practices the BHSF philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

Skills

Interpersonal skills

Communication skills

Customer service

Critical thinking

Problem solving

Analytical skills

Performance improvement

Multi-tasking

MS Office proficiency

HIPAA knowledge

Education

Associates Degree in Healthcare

Tools

Patient Access software

Microsoft Office

Job description

Baptist Health South Florida is seeking a Patient Access Operations Supervisor to oversee daily department operations, ensuring efficient patient flow and staff coordination across multiple service lines and sites.

The role emphasizes delivering compassionate service, implementing process improvements, and maintaining compliance with HIPAA and regulatory guidelines. A healthcare degree and supervisory experience are preferred, with bilingual abilities encouraged.