Supervisor Physician Practice Operations, MNI- Pain Management Office, FT, 8:00am - 4:30pm

Baptist Health; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Baptist Health South Florida seeks a Supervisor of Patient Access to oversee daily department operations, patient flow across service lines, and staff coordination with a focus on service excellence. The role supports efficient processes and patient-centric care across multiple sites.

Requirements include an Associate’s Degree in Healthcare (CHAA preferred) or 4+ years in Patient Access, plus strong communication, analytical skills, and HIPAA knowledge.

Qualifications

• Associate’s Degree in Healthcare preferred with minimum 3 years in Supervisory/Lead capacity, preferably in Patient Access, with knowledge of insurance benefits, collections, and authorizations/pre-certifications.
• In lieu of an Associate’s Degree, minimum 4 years’ experience in Patient Access or healthcare setting.
• Certified Healthcare Access Associate (CHAA) preferred.
• Excellent interpersonal, communication (verbal & written), and customer service skills.
• Strong critical thinking, problem solving, and analytical skills.
• Ability to multi-task in a high-volume, fast-paced environment.
• Knowledge of HIPAA, EMTALA, ICD-10/CPT codes and regulatory guidelines.

Responsibilities

• Oversee all daily departmental operations and address employee, patient, and organizational needs.
• Serve as cross-functional leader overseeing patient flow across service lines, departments, offices, and sites.
• Ensure effective staff management, coordination, and prioritization of work assignments.
• Uphold Baptist Health South Florida’s service excellence philosophy in interactions with patients, families, physicians, and staff.

Skills

Interpersonal communication

Verbal & written

Critical thinking

Analytical skills

Multi-tasking

Microsoft Office

Education

Associate’s Degree in Healthcare

CHAA certification preferred

Tools

Patient Access applications

Microsoft Office

Job description

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact - because when it comes to caring for people, we're all in.

Benefits

At Baptist Health, we’re committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a “grow our own” philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.

Description

Oversee all daily departmental operations through proactively addressing employee, patient, and organizational needs on a timely and consistent manner, while building positive relationships within Baptist Health South Florida. The Supervisor is a cross-functional leader who oversees patient flow across multiple service lines, departments, offices, and sites, while ensuring effective staff management and coordination and prioritization of work assignments. Practices the BHSF philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

Qualifications

Degrees:

• Associates.

Additional Qualifications

• Associate‘s Degree in Healthcare preferred with a minimum of 3 years in a Supervisory and/or Lead capacity, preferably in Patient Access, with extensive knowledge of insurance benefits, collections, authorizations/pre-certifications.
• In lieu of an Associate‘s Degree, a minimum of 4 years‘ experience in Patient Access or healthcare setting.
• Certified Healthcare Access Associate (CHAA) preferred.
• Excellent interpersonal, communication (verbal & written), and customer service skills required.
• Strong critical thinking, problem solving, and analytical skills.
• Able to understand and implement performance improvement (collect data, analyze data, identify processes, and implement process change).
• Ability to multi-task work assignments in a high volume, fast-paced stressful environment.
• Proficient using all Patient Access applications and Microsoft Office products.
• Knowledge of medical necessity compliance guidelines, ICD-10 and CPT code structure.
• Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, etc.
• Bilingual English, Spanish/Creole preferred.

Minimum Required Experience: 3 Years

EOE, including disability/vets