Supv Patient Access Operations, OP Centralized Scheduling, FT 8:30A-5P

Baptist Health; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Baptist Health South Florida is seeking an experienced Patient Access Operations Supervisor to oversee daily departmental operations, guiding staff and coordinating patient flow across multiple service lines. The role emphasizes service excellence, regulatory knowledge, and effective communication with patients, staff, and leadership.

The candidate will bring strong supervisory experience in healthcare, expertise in insurance benefits and authorizations, and proficiency with Patient Access

Qualifications

• Associate’s Degree in Healthcare required with 3+ years in a Supervisory/Lead role in Patient Access, with knowledge of insurance benefits, collections, and authorizations/pre-certifications.
• In lieu of an Associate’s Degree, 4+ years’ supervisory/lead experience in Patient Access or healthcare with knowledge of insurance benefits, collections, and authorizations/pre-certifications.
• CHAA certification preferred.
• Excellent interpersonal, communication (verbal & written), and customer service skills required.
• Strong critical thinking, problem solving, and analytical skills.
• Ability to understand and implement performance improvement by collecting data, analyzing data, identifying processes, and implementing changes.
• Ability to multi-task in a high-volume, fast-paced environment.
• Proficient using all Patient Access applications and Microsoft Office products.
• Knowledge of medical necessity criteria, ICD-10 and CPT coding.
• Knowledge of HIPAA, AHCA, EMTALA and related healthcare regulations.
• Bilingual English, Spanish/Creole preferred.

Responsibilities

• Oversee daily departmental operations and address employee, patient, and organizational needs while maintaining strong relationships within Baptist Health South Florida.
• Serve as a cross-functional leader to manage patient flow across multiple service lines, with effective staff management and prioritization of work assignments.

Skills

Interpersonal skills

Communication skills

Customer service

Critical thinking

Analytical skills

Problem solving

Leadership / staff management

Multi-tasking

Microsoft Office

Patient Access software

Education

Associate's Degree in Healthcare

CHAA (preferred)

Tools

Microsoft Office

Patient Access applications

Job description

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.

Description

Oversee all daily departmental operations through proactively addressing employee, patient, and organizational needs on a timely and consistent manner, while building positive relationships within Baptist Health South Florida. The Patient Access Operations Supervisor is a cross-functional leader who oversees patient flow across multiple service lines, departments, offices, and sites, while ensuring effective staff management and coordination and prioritization of work assignments. Practices the BHSF philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

Qualifications

• Associates.

Additional Qualifications

• Associate‘s Degree in Healthcare required with a minimum of 3 years in a Supervisory and/or Lead capacity, preferably in Patient Access, with extensive knowledge of insurance benefits, collections, authorizations/pre-certifications.
• In lieu of an Associate‘s Degree, a minimum of 4 years‘ supervisory and/or lead experience in Patient Access or healthcare setting with extensive knowledge of insurance benefits, collections, authorizations/pre-certifications is required.
• Certified Healthcare Access Associate (CHAA) preferred.
• Excellent interpersonal, communication (verbal & written), and customer service skills required.
• Strong critical thinking, problem solving, and analytical skills.
• Able to understand and implement performance improvement (collect data, analyze data, identify processes, and implement process change).
• Ability to multi-task work assignments in a high volume, fast-paced stressful environment.
• Proficient using all Patient Access applications and Microsoft Office products.
• Knowledge of medical necessity compliance guidelines, ICD-10 and CPT code structure.
• Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, etc.
• Bilingual English, Spanish/Creole preferred.

Minimum Required Experience: 3 Years

EOE, including disability/vets