Patient Access Specialist – Patient Flow & Support

Baptist Health; Miami (FL); On-site; USD 23,000 - 29,000; Full time

Job summary

Baptist Health in Miami-Dade, FL is seeking a patient access representative to coordinate patient flow, answer questions, verify insurance and assist with revenue cycle processes. The role emphasizes service excellence, accuracy, and compassionate patient care in a busy hospital environment.

Ideal candidates will complete the Patient Access training, be comfortable with computer applications and EMR systems, and communicate effectively in English and Spanish/Creole when needed.

Qualifications

• High School Diploma, GED, or equivalent training or experience.
• Complete and pass the Patient Access training course.
• Ability to work in a high volume, fast-paced environment with basic math.

Responsibilities

• Coordinate patient flow and ensure timely processing across the department.
• Maintain knowledge of Baptist Health South Florida pricing, insurance requirements and revenue cycle practices.
• Provide professional, compassionate service and address patient questions or concerns.

Skills

Customer service

Interpersonal skills

Team player

Bilingual English/Spanish/Creole

Education

High school diploma or equivalent

Tools

Microsoft Office

EMR systems

Job description

Baptist Health in Miami-Dade, FL is seeking a patient access representative to coordinate patient flow, answer questions, verify insurance and assist with revenue cycle processes. The role emphasizes service excellence, accuracy, and compassionate patient care in a busy hospital environment.

Ideal candidates will complete the Patient Access training, be comfortable with computer applications and EMR systems, and communicate effectively in English and Spanish/Creole when needed.