Patient Access Operations Lead

Baptist Health; Miami (FL); Vor Ort; USD 65.000 - 95.000; Vollzeit

Benefits dieser Stelle

Career growth opportunities

Tuition reimbursement

Wellness resources

Comprehensive health plan

Zusammenfassung

Baptist Health South Florida is actively seeking a Patient Access Operations Supervisor to lead daily departmental operations, optimize patient flow, and coordinate across service lines, offices, and sites. The role focuses on staff guidance, timely responses to needs, and upholding our service excellence philosophy.

Ideal candidates hold an Associate's Degree in Healthcare with 3+ years of supervisory experience in Patient Access, plus knowledge of insurance benefits, authorizations, and HIPAA

Qualifikationen

• Associate's Degree in Healthcare required with 3+ years in supervisory/lead capacity in Patient Access.
• In lieu of a degree, 4 years supervisory/lead experience in Patient Access or healthcare setting with knowledge of insurance benefits, authorizations/pre-certifications.
• Certified Healthcare Access Associate (CHAA) preferred.
• Excellent interpersonal, communication (verbal & written), and customer service skills.
• Proficient using all Patient Access applications and Microsoft Office products.
• Knowledge of medical necessity compliance guidelines, ICD-10 and CPT code structure.
• Knowledge of healthcare regulatory guidelines (HIPAA, AHCA, EMTALA, etc.).
• Bilingual English, Spanish/Creole preferred.

Aufgaben

• Oversee daily departmental operations and staff across multiple service lines, departments, offices, and sites, ensuring timely and consistent service.
• Build positive relationships with employees, patients, and the organization while practicing service excellence.
• Coordinate workflows, prioritize assignments, and ensure effective staff management in Patient Access.

Jobbeschreibung

Baptist Health South Florida is actively seeking a Patient Access Operations Supervisor to lead daily departmental operations, optimize patient flow, and coordinate across service lines, offices, and sites. The role focuses on staff guidance, timely responses to needs, and upholding our service excellence philosophy.

Ideal candidates hold an Associate's Degree in Healthcare with 3+ years of supervisory experience in Patient Access, plus knowledge of insurance benefits, authorizations, and HIPAA