Supervisor Patient Access Operations, WCI Business Clinic Office, FT, 9:00A - 5:30P

Baptist Health; Miami (FL); Presencial; USD 65.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career growth opportunities

Tuition reimbursement

Wellness resources

Comprehensive health plan

Descripción de la vacante

Baptist Health South Florida is actively seeking a Patient Access Operations Supervisor to lead daily departmental operations, optimize patient flow, and coordinate across service lines, offices, and sites. The role focuses on staff guidance, timely responses to needs, and upholding our service excellence philosophy.

Ideal candidates hold an Associate's Degree in Healthcare with 3+ years of supervisory experience in Patient Access, plus knowledge of insurance benefits, authorizations, and HIPAA

Formación

• Associate's Degree in Healthcare required with 3+ years in supervisory/lead capacity in Patient Access.
• In lieu of a degree, 4 years supervisory/lead experience in Patient Access or healthcare setting with knowledge of insurance benefits, authorizations/pre-certifications.
• Certified Healthcare Access Associate (CHAA) preferred.
• Excellent interpersonal, communication (verbal & written), and customer service skills.
• Proficient using all Patient Access applications and Microsoft Office products.
• Knowledge of medical necessity compliance guidelines, ICD-10 and CPT code structure.
• Knowledge of healthcare regulatory guidelines (HIPAA, AHCA, EMTALA, etc.).
• Bilingual English, Spanish/Creole preferred.

Responsabilidades

• Oversee daily departmental operations and staff across multiple service lines, departments, offices, and sites, ensuring timely and consistent service.
• Build positive relationships with employees, patients, and the organization while practicing service excellence.
• Coordinate workflows, prioritize assignments, and ensure effective staff management in Patient Access.

Descripción del empleo

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.

Description

Oversee all daily departmental operations through proactively addressing employee, patient, and organizational needs on a timely and consistent manner, while building positive relationships within Baptist Health South Florida. The Patient Access Operations Supervisor is a cross-functional leader who oversees patient flow across multiple service lines, departments, offices, and sites, while ensuring effective staff management and coordination and prioritization of work assignments. Practices the BHSF philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

Qualifications

• Associates.

Additional Qualifications

• Associate‘s Degree in Healthcare required with a minimum of 3 years in a Supervisory and/or Lead capacity, preferably in Patient Access, with extensive knowledge of insurance benefits, collections, authorizations/pre-certifications.
• In lieu of an Associate‘s Degree, a minimum of 4 years‘ supervisory and/or lead experience in Patient Access or healthcare setting with extensive knowledge of insurance benefits, collections, authorizations/pre-certifications is required.
• Certified Healthcare Access Associate (CHAA) preferred.
• Excellent interpersonal, communication (verbal & written), and customer service skills required.
• Strong critical thinking, problem solving, and analytical skills.
• Able to understand and implement performance improvement (collect data, analyze data, identify processes, and implement process change).
• Ability to multi-task work assignments in a high volume, fast-paced stressful environment.
• Proficient using all Patient Access applications and Microsoft Office products.
• Knowledge of medical necessity compliance guidelines, ICD-10 and CPT code structure.
• Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, etc.
• Bilingual English, Spanish/Creole preferred.

Minimum Required Experience: 3 Years

EOE, including disability/vets