Patient Access Operations Manager

pullmanregionalhospital; United States; On-site; USD 85,000 - 126,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Health Savings Account

Paid Leave Time

Employer Paid Life Insurance

Long-Term Disability

Retirement with Employer Matching

Life Insurance

Critical Illness

Accident Insurance

Short-Term Disability

Services Discount

EAP Resources

Job summary

Pullman Regional is seeking a Manager of Patient Access to provide operational leadership across the organization, aligning access functions with revenue cycle goals and patient experience. This role partners with the Director of Revenue Cycle, clinical departments, and stakeholders to optimize front-end operations and financial outcomes.

You will lead staffing, set priorities, ensure regulatory compliance, monitor KPIs such as collection rates and authorization accuracy, and drive continuous

Qualifications

• Bachelor's degree preferred; related experience may be considered.
• 5+ years of progressively responsible experience in patient access or revenue cycle.
• Supervisory or management experience in healthcare operations.

Responsibilities

• Lead patient access operations across the organization.
• Set departmental priorities and performance goals with the Director of Revenue Cycle.
• Ensure compliance with regulations, accreditation standards, and policies.
• Oversee point-of-service collections, verification, and authorizations.
• Monitor KPIs including collection rates, denial prevention, authorization accuracy, and throughput.
• Foster relationships with vendors, payers, clinical departments, and community partners.
• Provide staffing leadership and workforce planning for Patient Access.
• Address complex operational issues and cross-functional escalations.
• Promote effective communication across departments.

Skills

Leadership

Revenue cycle

Data analysis

Communication

Time management

MS Office

Healthcare IT systems

Education

Bachelor's degree in healthcare administration or related field

Tools

Microsoft Office

Healthcare information systems

Job description

Pullman Regional is seeking a Manager of Patient Access to provide operational leadership across the organization, aligning access functions with revenue cycle goals and patient experience. This role partners with the Director of Revenue Cycle, clinical departments, and stakeholders to optimize front-end operations and financial outcomes.

You will lead staffing, set priorities, ensure regulatory compliance, monitor KPIs such as collection rates and authorization accuracy, and drive continuous