Patient Access Manager

Pullman Regional Hospital; United States; On-site; USD 85,000 - 126,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Health Savings Account

Life Insurance

Job summary

Pullman Regional Hospital is seeking a Manager of Patient Access to lead front-end operations and align access with organizational goals. You will oversee a team, coordinate with clinical departments, and drive improvements across the patient journey.

The role emphasizes operational leadership, data-driven performance, and collaboration with vendors and payers to optimize revenue cycle outcomes. Monday–Friday, on-site in Pullman, WA.

Qualifications

• Bachelor’s degree in healthcare administration, business, or related field.
• 5+ years of progressive experience in patient access or revenue cycle.
• Supervisory or management experience.
• Strong leadership and problem-solving skills.
• Proficiency in Microsoft Office and healthcare information systems.

Responsibilities

• Provide operational leadership and oversight for patient access functions across the organization.
• Establish departmental priorities and performance goals in coordination with Revenue Cycle leadership.
• Ensure compliance with federal/state regulations, accreditation standards, and policies.
• Drive financial performance through oversight of point-of-service collections, insurance verification, and authorization processes.
• Monitor KPIs such as collection rates, denial prevention, authorization accuracy, and patient throughput.

Skills

Leadership

Operations planning

Revenue cycle

Data analysis

Communication

Time management

Healthcare IT

Education

Bachelor’s degree in healthcare administration

Tools

Microsoft Office

Healthcare information systems

Job description

Pay Range: The base pay range for this position is $85,000.00-$126,000.00 Annual however, base pay offered may vary depending on job-related knowledge, skills, and experience.

Job Title: Manager of Patient Access

Work Schedule for this Position: Monday - Friday, 8am - 5pm

Company Statement: Pullman Regional is an innovative, patient-focused, multi-disciplinary based work environment where all members of the team contribute to the exceptional care of our patients and the community.

Position Overview: The Manager of Patient Access provides operational leadership, direction, and oversight of patient access functions across the organization. This role is responsible for driving departmental performance and ensuring alignment with revenue cycle and organizational goals related to access, patient experience, and financial outcomes. The Manager partners with the Director of Revenue Cycle, clinical departments, and other stakeholders to optimize front-end operations, financial performance, and regulatory compliance. The Manager leads the department with a focus on patient-centered care, operational excellence, accountability, and continuous improvement.

A Day in the Life:

Provides operational leadership and oversight for patient access functions across the organization. Establishes departmental priorities, improvement initiatives, and performance goals in coordination with the Director of Revenue Cycle. Ensures all patient access operations comply with federal/state regulations, accreditation standards, and organizational policies. Drives financial performance through oversight of point-of-service collections, insurance verification, and authorization processes. Monitors and evaluates key performance indicators (KPIs) including collection rates, denial prevention, authorization accuracy, and patient throughput. Develops and maintains effective working relationships with vendors, payers, clinical departments, and community partners within assigned authority. Provides leadership and accountability for staffing, workforce planning, and team development within Patient Access. Addresses complex operational issues, escalations, and cross-functional challenges. Ensures effective communication across departments and promotes collaboration.

About You!

This Job is For You if You Have:

• Strong leadership, operational planning, and decision-making abilities.
• Excellent verbal and written communication skills.
• Advanced knowledge of revenue cycle operations and patient access functions.
• Ability to analyze data, identify trends, and drive performance improvement.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office and healthcare information systems.

A Wow if You Have:

• Bachelor’s degree in healthcare administration, business, or a related field preferred; equivalent education and progressively responsible experience may be considered.
• Five or more years of progressively responsible experience in patient access, revenue cycle, or healthcare operations, including supervisory or management experience.

Company Perks:

• Medical/Vision
• Dental
• Health Savings Account
• Paid Leave Time Employer Paid Life Insurance and Long-Term Disability Retirement with Employer Matching Contributions Voluntary Benefits that include: Life Insurance, Critical Illness, Accident Insurance, and Short-Term Disability Services Discount and EAP Resources

A Few More Important Points:

The job posting highlights the most critical responsibilities and requirements of the job. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job. Disability Contacts: Applicants with disabilities who require assistance or accommodation should contact Human Resources at [e-mail]

Pullman Regional Hospital is a critical access hospital with a physician clinic network located in Pullman, Washington, at the heart of the Palouse. We provide an array of treatment and prevention services, each at the forefront of the medical industry designed to provide the most comprehensive benefits to our patients. We're a small hospital known for big ideas and bold visions. More than 500 people are part of the Pullman Regional Hospital family; each and every individual contributes to our stellar reputation.