Patient Access Manager

Pullman Regional; Pullman (WA); Sur place; USD 85 000 - 126 000; Plein temps

Avantages offerts par ce poste

Medical + vision

Dental

HSA (Health Savings Account)

Paid leave time

Life insurance (Employer Paid)

Long-term disability

Retirement with employer matching

Voluntary benefits: life insurance,/2c

EAP resources

Discounts on services

Résumé du poste

Pullman Regional Hospital is seeking a Manager of Patient Access in Pullman, WA. The role leads patient access operations and collaborates with revenue cycle and clinical teams to optimize front-end performance and financial outcomes.

The position requires strong leadership, analytical skills, and deep knowledge of revenue cycle processes. A bachelor’s degree and 5+ years of experience are preferred. The role is full-time, on-site, with competitive pay and comprehensive benefits.

Qualifications

• Bachelor’s degree in healthcare administration, business, or related field.
• Five or more years of progressively responsible experience in patient access, revenue cycle, or healthcare operations, including supervisory or management experience.
• Advanced knowledge of revenue cycle operations and patient access functions.

Responsabilités

• Provide operational leadership and oversight for patient access across the organization.
• Establish departmental priorities, improvement initiatives, and performance goals in coordination with the Director of Revenue Cycle.
• Ensure compliance with federal/state regulations, accreditation standards, and policies.
• Drive financial performance through oversight of point-of-service collections, insurance verification, and authorization processes.
• Monitor KPIs such as collection rates, denial prevention, and patient throughput.
• Lead staffing and workforce planning within Patient Access and develop the team.

Connaissances

Leadership

Revenue cycle

Data analysis

Communication

Organizational skills

Microsoft Office

Healthcare IT systems

Formation

Bachelor’s degree in healthcare administration, business, or related field

Description du poste

## Patient Access ManagerApply: Patient Accounts Center: Full time: Posted Yesterday: JR\\_26000372**Pay Range:**The base pay range for this position is$85,000.00-$126,000.00 Annualhowever, base pay offered may vary depending on job-related knowledge, skills, and experience.**Job Title:** Manager of Patient Access **Work Schedule for this Position:** Monday - Friday, 8am - 5pm **Company Statement:**Pullman Regional is an innovative, patient-focused, multi-disciplinary based work environment where all members of the team contribute to the exceptional care of our patients and the community. **Position Overview:**The Manager of Patient Access provides operational leadership, direction, and oversight of patient access functions across the organization. This role is responsible for driving departmental performance and ensuring alignment with revenue cycle and organizational goals related to access, patient experience, and financial outcomes. The Manager partners with the Director of Revenue Cycle, clinical departments, and other stakeholders to optimize front-end operations, financial performance, and regulatory compliance. The Manager leads the department with a focus on patient-centered care, operational excellence, accountability, and continuous improvement. **A Day in the Life:*** Provides operational leadership and oversight for patient access functions across the organization.* Establishes departmental priorities, improvement initiatives, and performance goals in coordination with the Director of Revenue Cycle.* Ensures all patient access operations comply with federal/state regulations, accreditation standards, and organizational policies.* Drives financial performance through oversight of point-of-service collections, insurance verification, and authorization processes.* Monitors and evaluates key performance indicators (KPIs) including collection rates, denial prevention, authorization accuracy, and patient throughput.* Develops and maintains effective working relationships with vendors, payers, clinical departments, and community partners within assigned authority.* Provides leadership and accountability for staffing, workforce planning, and team development within Patient Access.* Addresses complex operational issues, escalations, and cross-functional challenges.* Ensures effective communication across departments and promotes collaboration. **About You!** **This Job is For You if You Have:*** Strong leadership, operational planning, and decision-making abilities.* Excellent verbal and written communication skills.* Advanced knowledge of revenue cycle operations and patient access functions.* Ability to analyze data, identify trends, and drive performance improvement.* Strong organizational and time management skills.* Proficiency in Microsoft Office and healthcare information systems.**A Wow if You Have:*** Bachelor’s degree in healthcare administration, business, or a related field preferred; equivalent education and progressively responsible experience may be considered.* Five or more years of progressively responsible experience in patient access, revenue cycle, or healthcare operations, including supervisory or management experience.**Company Perks:**Our employees are our most important asset and that’s reflected in our benefits. Pullman Regional is proud to offer a variety of benefits to support employees and their families, including:* Medical/Vision, Dental, Health Savings Account, and Paid Leave Time* Employer Paid Life Insurance and Long-Term Disability* Retirement with Employer Matching Contributions* Voluntary Benefits that include: Life Insurance, Critical Illness, Accident Insurance, and Short-Term Disability* Services Discount and EAP Resources**A Few More Important Points:**The job posting highlights the most critical responsibilities and requirements of the job. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.**Disability Contacts:**Applicants with disabilities who require assistance or accommodation should contact Human Resources at [e-mail]**Current Pullman Regional Employees:**To apply, log into Workday, click the Jobs Hub button.### About UsPullman Regional Hospital is a critical access hospital with a physician clinic network located in Pullman, Washington, at the heart of the Palouse. We provide an array of treatment and prevention services, each at the forefront of the medical industry designed to provide the most comprehensive benefits to our patients. We're a small hospital known for big ideas and bold visions. More than 500 people are part of the Pullman Regional Hospital family; each and every individual contributes to our stellar reputation.