Patient Access Operations Leader

Atrium Health; Macon (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Atrium Health is seeking a Patient Access Operations Supervisor to oversee daily operations in patient service areas, ensuring efficiency and adherence to policies. The role requires strong leadership, communication, and HIPAA compliance within a fast-paced hospital setting.

You will educate staff, manage schedules, assist with financial processes, and support HR duties while maintaining HIPAA standards and delivering exceptional customer service.

Qualifications

• Two years of experience in Patient Access or related roles.
• Knowledge of HIPAA and regulatory requirements.
• Experience supervising or leading staff.
• Strong communication and interpersonal skills.
• Ability to work in high-pressure environments.

Responsibilities

• Oversee daily operations of patient service areas to ensure standards and efficiency.
• Educate and update staff on changes to policies and procedures.
• Manage supplies within budget guidelines and departmental needs.
• Assess staffing needs and communicate requirements to leadership; ensure compliance with policies.
• Provide leadership and support to patient services staff, including training and performance input.
• Create and adjust staff schedules for optimal efficiency and throughput.

Skills

Leadership

Communication

Analytical thinking

Multitasking

Customer service

Education

High school diploma or GED

Tools

EPIC

Microsoft Office

Insurance verification tools

Job description

Atrium Health is seeking a Patient Access Operations Supervisor to oversee daily operations in patient service areas, ensuring efficiency and adherence to policies. The role requires strong leadership, communication, and HIPAA compliance within a fast-paced hospital setting.

You will educate staff, manage schedules, assist with financial processes, and support HR duties while maintaining HIPAA standards and delivering exceptional customer service.