Patient Access Operations Coordinator

10 Children's Healthcare of Atlanta, Inc.; Atlanta (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Children’s Healthcare of Atlanta is seeking an Access Operations Coordinator to schedule and coordinate patient appointments, interacting with physicians, diagnostic staff, and patients to ensure accurate and efficient access.

The role requires 2 years in customer service or similar, with 1 year in healthcare scheduling or corresponding training, and a minimum typing speed of 35 wpm. Strong communication and multitasking are essential in a fast-paced environment.

Qualifications

• 2 years of experience in customer service, hospitality or equivalent.
• 1 year of experience in a healthcare appointment scheduling or completion of Access Operations Coordinator training.
• Must type a minimum of 35 words per minute.
• Excellent interpersonal, verbal and written communication skills.
• Ability to multi-task in a high-volume, fast-paced environment.
• Knowledge of medical terminology is a plus.

Responsibilities

• Schedules and coordinates patient appointments designated by the practice, using centralized processes.
• Collects and/or confirms patient demographic/insurance information and enters data into scheduling system.
• Maintains knowledge of insurance and authorization standards and follows department policies.
• Identifies opportunities to improve scheduling processes.
• May precept for orientation and training of new schedulers.

Skills

Bilingual

Strong interpersonal skills

Excellent verbal and written comms

Typing 35 wpm

Education

High school diploma or equivalent

Tools

MS Suite

Epic Cadence

Telephony platform

Job description

Children’s Healthcare of Atlanta is seeking an Access Operations Coordinator to schedule and coordinate patient appointments, interacting with physicians, diagnostic staff, and patients to ensure accurate and efficient access.

The role requires 2 years in customer service or similar, with 1 year in healthcare scheduling or corresponding training, and a minimum typing speed of 35 wpm. Strong communication and multitasking are essential in a fast-paced environment.