Pediatric Front Desk & Patient Access Specialist

Children's Healthcare of Atlanta; Georgia; On-site; USD 20,664 - 30,307; Full time

Job summary

Children's Healthcare of Atlanta is seeking a Front Office Associate for our primary care practices. You will greet patients, verify insurance, collect payments, and schedule visits while maintaining accurate EMR records and HIPAA compliance.

The role requires at least one year in a medical front office or customer service setting and a high school diploma; college degree and knowledge of Medicaid portals are preferred.

Qualifications

• One year of front office or customer service experience in a healthcare setting.
• High school diploma or equivalent.
• Preferred: College degree and knowledge of registration/insurance systems.

Responsibilities

• Greet patients and families with a friendly and professional demeanor.
• Verify patient insurance and assist with billing questions and payments.
• Schedule appointments and manage provider calendars.
• Update patient records in the EMR system and maintain confidentiality.
• Assist with referrals, prior authorizations, and registration tasks.
• Support front desk operations and patient flow.

Skills

Medical terminology

EMR systems

Interpersonal skills

Multitasking

Education

High school diploma

College degree

Tools

Word

Excel

Job description

Children's Healthcare of Atlanta is seeking a Front Office Associate for our primary care practices. You will greet patients, verify insurance, collect payments, and schedule visits while maintaining accurate EMR records and HIPAA compliance.

The role requires at least one year in a medical front office or customer service setting and a high school diploma; college degree and knowledge of Medicaid portals are preferred.