Patient Access & Onboarding Specialist

City of Hope; Dallas (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Texas Oncology in Dallas is seeking a New Patient Coordinator to support the Charlton Cancer Center. This full-time role handles new patient registration, scheduling, insurance verification, and care coordination under supervision.

You will work with referring providers and clinical teams to ensure timely access, maintain records, and uphold HIPAA while assisting patients through the onboarding process. The position offers a stable schedule, 8:30am–5pm, Monday to Friday, with no weekends or

Qualifications

• High School diploma or equivalent required.
• Two (2) years patient access and/or referral management experience in healthcare preferred with progressive responsibility or equivalent combination of education and work experience.
• Knowledge of multiple PMS and EHR platforms preferred.
• Knowledge of healthcare workflows and referral management best practices.
• Experience with Microsoft Office Products (Outlook, Word, Teams, and Excel) required.
• Proficiency with medical terminology and insurance benefits and eligibility verification.
• Must successfully complete required onboarding courses and on-demand training within 45 days of occupying position.

Responsibilities

• Serve as a key liaison between referring providers, clinical teams, and new patients to ensure timely, accurate, and compassionate coordination of care.
• Manage the full continuum of the new patient referral process, ensuring all referrals are processed efficiently and in alignment with departmental standards.
• Assess patient needs independently to prioritize and triage referrals, ensuring timely access to care based on clinical urgency.
• Actively follow up with referring providers to obtain missing medical records, diagnostic results, and documentation critical to patient onboarding.
• Collect and verify patient demographic, insurance, and referral information to ensure a seamless registration and scheduling experience.
• Accurately create and update patient accounts in the practice management system, maintaining data integrity and readiness for clinical review.
• Conduct insurance eligibility and benefit investigations to support financial transparency and patient preparedness.
• Provide patients with clear, compassionate communication regarding appointment logistics, including time, location, directions, and preparation instructions.
• Facilitate a welcoming onboarding experience by distributing and reviewing new patient paperwork and educational resources.
• Maintain and adjust physician schedules to ensure new patients are appropriately and efficiently scheduled.
• Collaborate closely with clinical and administrative teams to accommodate scheduling needs and rescheduling requests without disrupting care continuity.
• Ensure all patient records are accurately documented and updated in designated systems, supporting informed decision-making across care teams.
• Review and validate the completeness of medical records during the registration process to support clinical readiness.
• Escalate complex or time-sensitive issues to the appropriate department or supervisor to ensure timely resolution and patient satisfaction.
• Uphold all organizational policies, healthcare regulations, and accreditation standards, including HIPAA, in every interaction and process.
• Contribute to a culture of excellence by supporting additional duties as assigned and continuously seeking opportunities to improve the patient experience.
• Other duties as requested or assigned.

Skills

Patient access

Referral management

PMS/EHR platforms

Microsoft Office

Medical terminology

Insurance benefits & eligibility

Onboarding training

Education

High School diploma or equivalent

Tools

PMS

EHR platforms

Job description

Texas Oncology in Dallas is seeking a New Patient Coordinator to support the Charlton Cancer Center. This full-time role handles new patient registration, scheduling, insurance verification, and care coordination under supervision.

You will work with referring providers and clinical teams to ensure timely access, maintain records, and uphold HIPAA while assisting patients through the onboarding process. The position offers a stable schedule, 8:30am–5pm, Monday to Friday, with no weekends or