New Patient Access Coordinator - Onsite Care Concierge

Texas Oncology; Fort Worth (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Texas Oncology, part of The US Oncology Network, is seeking a New Patient Coordinator to join the Fort Worth Cancer Center team. This full-time role supports patient onboarding, scheduling exams, and coordinating referrals to ensure smooth patient flow and accurate records.

Under supervision, you will verify patient information, manage pre-visit requirements, and maintain confidentiality in a HIPAA-compliant clinic environment.

Qualifications

• High School diploma or equivalent.
• Two years revenue cycle and/or patient access experience in healthcare preferred with progressive responsibility or equivalent combination of education and work experience.
• Knowledge of multiple PMS and EHR platforms preferred.
• Experience with Microsoft Office Products (Outlook, Word, Teams, and Excel) required.
• Proficiency with medical terminology and insurance benefits and eligibility verification.
• Must successfully complete required onboarding courses and on-demand training within 45 days of occupying position.

Responsibilities

• Effectively oversee and manage the continuum of the new patient referral process within department standards.
• Provides strong customer service to patients and internal and external stakeholders as the clinic’s first point of contact.
• Independently assesses patient needs to prioritize and triage referrals.
• Answers phone calls, takes messages and responds to routine patient, physician, and client inquiries.
• Proactively follows-up on missing medical records and test results from referring providers.
• Obtains patient demographic, insurance, referral, and other pre-visit required information.
• Verifies and registers patient accounts in the practice management system.
• Facilitates insurance benefit and eligibility investigations.
• Provides patients with appointment details such as time, location, directions, and instructions to patients.
• Distributes appropriate medical forms to the patient for completion prior to initial visit.
• Maintains and updates physician schedules ensuring that patients are scheduled appropriately.
• Works in conjunction with the clinical team to accommodate scheduling requests.
• Accurately documents/updates patient records in designated systems to ensure all parties have accurate information.
• Provides support and information to providers to problem solve and manage complex administrative issues.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Other duties as requested or assigned.

Skills

Customer service

Microsoft Office

Medical terminology

EHR knowledge

HIPAA compliance

Education

High School diploma or equivalent

2+ years revenue cycle experience

Tools

Practice management systems (PMS)

Electronic Health Records (EHR)

Job description

Texas Oncology, part of The US Oncology Network, is seeking a New Patient Coordinator to join the Fort Worth Cancer Center team. This full-time role supports patient onboarding, scheduling exams, and coordinating referrals to ensure smooth patient flow and accurate records.

Under supervision, you will verify patient information, manage pre-visit requirements, and maintain confidentiality in a HIPAA-compliant clinic environment.