Oncology Patient Access Coordinator

US Oncology Network-wide Career Opportunities; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

The US Oncology Network is seeking a New Patient Coordinator to join Texas Oncology at 3410 Worth Street, Dallas, TX. This full-time role supports the Oncology Department with patient intake, scheduling, and records management to ensure a smooth patient experience.

The New Patient Coordinator will verify insurance, register accounts, coordinate referrals, and liaise with providers, ensuring HIPAA compliance and accurate data in the practice management system.

Qualifications

• Two years revenue cycle and/or patient access experience in healthcare preferred with progressive responsibility.
• Knowledge of multiple PMS and EHR platforms preferred.
• Experience with Microsoft Office Products (Outlook, Word, Teams, and Excel) required.
• Proficiency with medical terminology and insurance benefits and eligibility verification.
• Must successfully complete onboarding courses within 45 days of occupying position.

Responsibilities

• Oversee the new patient referral process within department standards.
• Provide strong customer service to patients and internal/external stakeholders as the clinic's first contact.
• Independently assess patient needs to prioritize referrals.
• Answer calls, take messages, and respond to routine inquiries.
• Verify and register patient accounts in the practice management system.
• Facilitate insurance benefit and eligibility investigations.
• Provide patients with appointment details and directions.

Skills

Revenue cycle experience

EHR platforms

Microsoft Office

Medical terminology

HIPAA compliance

Education

High School diploma or equivalent

Tools

PMS systems

Job description

The US Oncology Network is seeking a New Patient Coordinator to join Texas Oncology at 3410 Worth Street, Dallas, TX. This full-time role supports the Oncology Department with patient intake, scheduling, and records management to ensure a smooth patient experience.

The New Patient Coordinator will verify insurance, register accounts, coordinate referrals, and liaise with providers, ensuring HIPAA compliance and accurate data in the practice management system.