Patient Access Coordinator II — Remote Scheduling & Insurance

University of Southern California; United States; Hybrid; USD 30,000 - 47,000; Full time

Job summary

USC Care Medical Group seeks a Patient Access Liaison II to be the primary contact for access to USC academic medical centers and USC Health Sciences Campus. You will screen and route calls, schedule appointments, and verify insurance to advise patients on estimated financial responsibility.

Data entry and patient registration are included, with emphasis on data integrity and HIPAA compliance while supporting a high-quality patient experience.

Qualifications

• Demonstrated ability to provide courteous, professional customer service.
• Experience handling inquiries and routing messages in a healthcare setting.
• Ability to verify insurance information and explain potential costs.
• Familiarity with HIPAA and patient data handling.

Responsibilities

• Answers, screens, and directs calls and multichannel messages.
• Schedules and confirms appointments, and registers patients.
• Verifies insurance coverage and explains estimated financial responsibility.
• Performs data entry and maintains data accuracy in scheduling systems.
• Coordinates care with nurses and physicians to secure appointments.

Skills

Call center experience

Interpersonal skills

Multitasking

Verbal and written communication

Education

High school or equivalent

Associate’s or Bachelor’s in healthcare/business/operations

Job description

USC Care Medical Group seeks a Patient Access Liaison II to be the primary contact for access to USC academic medical centers and USC Health Sciences Campus. You will screen and route calls, schedule appointments, and verify insurance to advise patients on estimated financial responsibility.

Data entry and patient registration are included, with emphasis on data integrity and HIPAA compliance while supporting a high-quality patient experience.