Patient Access Navigator — Scheduling, Registration & Support

sanford; North Dakota; On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health is seeking a Patient Access Representative to deliver outstanding service to patients at the first point of contact, either by phone or in-clinic. The role focuses on creating a welcoming, accurate registration experience and coordinating scheduling to meet patient needs.

The position emphasizes collecting payments, verifying demographics, routing documents, and supporting financial arrangements while maintaining compliance with policies and procedures.

Qualifications

• Medical office experience helpful
• Strong customer service skills essential
• BLS may be required for some locations

Responsibilities

• Greet patients and verify demographics
• Create, scan and route documents or electronic forms
• Inform patients about documents and obtain signatures
• Establish financial responsibility and assist with arrangements
• Collect co-payments and payments on account balances
• Manage registration work queue to address denials or errors
• Coordinate and schedule appointments with nursing team and providers
• Obtain referrals and conduct pre-authorization
• Arrange interpreter services
• Check patients in/out and operate multi-line phone
• Assist with recall, waitlists, and paging providers
• Prepare and coordinate charts
• Support patient financial assistance initiatives
• Track visits and health information in accounts
• Coordinate Telemed appointments
• Reminder calls for appointments
• Hospital admissions and general office duties

Skills

Customer service

Scheduling

Registration

Education

High school diploma or equivalent

Job description

Sanford Health is seeking a Patient Access Representative to deliver outstanding service to patients at the first point of contact, either by phone or in-clinic. The role focuses on creating a welcoming, accurate registration experience and coordinating scheduling to meet patient needs.

The position emphasizes collecting payments, verifying demographics, routing documents, and supporting financial arrangements while maintaining compliance with policies and procedures.