Patient Access Specialist

10000 Sanford; United States; On-site; USD 25,000 - 33,000; Full time

Job summary

Sanford Health is seeking a Patient Access Representative to deliver exceptional customer service as the first point of contact for patients in clinics or by phone.

You will greet patients, verify demographics, collect payments, and coordinate scheduling and referrals while adhering to policies. This role supports a welcoming, efficient patient experience and may involve telemedicine coordination.

Qualifications

• Post secondary education or equivalent training in a healthcare or business related field is preferred.
• Previous customer service experience in an office setting, preferably in a healthcare setting.
• Knowledge of registration procedures, extensive computer skills, basic knowledge of system applications, billing systems, and third party payers is preferred.
• Medical terminology desired.

Responsibilities

• Greet patients and verifies demographics.
• Creating, scanning and routing documents or electronic forms.
• Inform patients what the document is and capture signatures on necessary paperwork.
• Establishes and assigns financial responsibility and assists with arrangements while adhering to policies and procedures.
• Collects co-payments, pre-payments, and payments on account balances.
• Work with the registration work queue to address and resolve registration errors or denied insurance claims.
• Coordinate and schedule appointments with nursing team and providers.
• Obtain and coordinate referrals and conduct pre-authorization.
• Arrange interpreter services.
• Check patients in/out and operate multi-line phone.
• May resolve work queue issues, manage recall and waitlists, and serve as switchboard operator.

Skills

Customer service

Computer skills

Medical terminology

Education

Post secondary education or equivalent training in healthcare or business

Tools

Billing systems

Job description

Sanford Health is seeking a Patient Access Representative to deliver exceptional customer service as the first point of contact for patients in clinics or by phone.

You will greet patients, verify demographics, collect payments, and coordinate scheduling and referrals while adhering to policies. This role supports a welcoming, efficient patient experience and may involve telemedicine coordination.