Patient Access Specialist — Welcoming Care & Scheduling

sanford; Bismarck (ND); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford is seeking a Patient Access Representative to deliver exceptional customer service to patients as the first point of contact in person or by phone. The role aims to create a welcoming, efficient, and accurate patient experience while navigating registration and scheduling tasks.

The position requires accurate data capture, co-pay collection, and coordination with medical staff to meet patient needs. A friendly, professional demeanor and attention to detail are essential.

Qualifications

• High school diploma or equivalent required; post-secondary education is helpful.

Responsibilities

• Greet patients and verify demographics; create, scan, and route documents or electronic forms; collect payments and determine financial responsibility.
• Schedule appointments with nursing team and providers; obtain referrals and pre-authorizations; coordinate interpreter services and check patients in/out.
• Handle multi-line phone; manage recall, waitlists, and switchboard duties; support patient financial assistance and chart coordination.

Skills

Customer service

Telephone handling

Medical terminology

Education

High school diploma or equivalent

Post-secondary education helpful

Job description

Sanford is seeking a Patient Access Representative to deliver exceptional customer service to patients as the first point of contact in person or by phone. The role aims to create a welcoming, efficient, and accurate patient experience while navigating registration and scheduling tasks.

The position requires accurate data capture, co-pay collection, and coordination with medical staff to meet patient needs. A friendly, professional demeanor and attention to detail are essential.