Patient Access Specialist: Welcome & Schedule Expert

10000 Sanford; Bismarck (ND); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health in the United States seeks a Patient Access Representative to deliver outstanding service as the first point of contact for patients. This full-time role floats across Sanford locations, supporting check-in, scheduling, and revenue coordination with a welcoming, efficient approach.

Responsibilities include greeting patients, verifying demographics, processing documents, collecting payments, coordinating referrals and telemedicine, and assisting with chart preparation.

Qualifications

• High school diploma or equivalent; post-secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.
• BLS may be required for certain locations and/or settings.

Responsibilities

• Greet patients and verifies demographics.
• Creating, scanning & routing documents or electronic forms.
• Inform patients what the document is & capture signatures on necessary paperwork.
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures.
• Collects co-payments, pre-payments, and payments on account balances.
• May work through the registration work queue to address and resolve registration errors or denied insurance claims.
• Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule.
• Obtain and coordinate referrals & conduct pre-authorization.
• Arrange interpreter services.
• Check patients in/out.
• Operate multi-line phone.
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers.
• Preparation & coordination of charts.
• Organize supporting provider documents.
• Initiation & collaboration of patient financial assistance.
• Track patient visits & health information management on patient accounts.
• Compile, distribute, administer, and score assessments.
• Coordination of Telemed appointments.
• Reminder calls for appointments.
• Hospital admission.
• Office duties, such as make copies or send faxes.

Skills

Customer service

Phone etiquette

Interpersonal skills

Education

High school diploma or equivalent

Job description

Sanford Health in the United States seeks a Patient Access Representative to deliver outstanding service as the first point of contact for patients. This full-time role floats across Sanford locations, supporting check-in, scheduling, and revenue coordination with a welcoming, efficient approach.

Responsibilities include greeting patients, verifying demographics, processing documents, collecting payments, coordinating referrals and telemedicine, and assisting with chart preparation.