Patient Access Specialist: Welcoming Care & Scheduling

10000 Sanford; United States; On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health is seeking a Patient Access Representative to deliver extraordinary service as the first point of contact in clinics across the United States. You will greet patients, verify demographics, and guide them through registration and scheduling processes.

As part of the patient access team, you will collect payments, manage financial arrangements, coordinate referrals and telemedicine as needed, and ensure a positive, welcoming experience for every patient.

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.
• BLS may be required for certain locations and/or settings.

Responsibilities

• Greet patients and verify demographics.
• Create, scan and route documents or electronic forms.
• Inform patients about documents and capture signatures.
• Establishes and assigns financial responsibility and assists with arrangements.
• Collects co-payments, pre-payments, and payments on account balances.
• May resolve registration errors or denied insurance claims.
• Coordinate scheduling with nursing team and providers.
• Obtain referrals and conduct pre-authorization; arrange interpreter services.
• Check patients in/out and operate multi-line phone.
• May serve as switchboard; manage recall and waitlists.

Skills

Customer service

Medical terminology

Phone etiquette

Interpersonal communication

Education

High school diploma or equivalent

Post-secondary education helpful

Job description

Sanford Health is seeking a Patient Access Representative to deliver extraordinary service as the first point of contact in clinics across the United States. You will greet patients, verify demographics, and guide them through registration and scheduling processes.

As part of the patient access team, you will collect payments, manage financial arrangements, coordinate referrals and telemedicine as needed, and ensure a positive, welcoming experience for every patient.