Patient Access & Scheduling Specialist

sanford; Rapid City (SD); Sur place; USD 22 000 - 32 000; Plein temps

Résumé du poste

Sanford Health is seeking a Patient Access Representative to deliver outstanding customer service as the first point of contact for patients, whether by phone or in-clinic. This role involves greeting patients, handling documents, collecting payments, and guiding patients through registration and scheduling processes.

You will coordinate with nursing staff, obtain referrals, arrange interpreter services, and manage appointment logistics while ensuring accurate patient information and a welcoming

Qualifications

• High school diploma or equivalent preferred; post-secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• May require BLS for certain locations and/or settings.

Responsabilités

• Greet patients and verifies demographics.
• Creating, scanning & routing documents or electronic forms.
• Inform patients what the document is & capture signatures on necessary paperwork.
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures.
• Collects co-payments, pre-payments, and payments on account balances.
• May work through the registration work queue to address and resolve registration errors or denied insurance claims.
• Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs.
• Obtain and coordinate referrals & conduct pre-authorization.
• Arrange interpreter services.
• Check patients in/out.
• Operate multi-line phone.
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers.
• Preparation & coordination of charts.
• Organize supporting provider documents.
• Initiation & collaboration of patient financial assistance.
• Track patient visits & health information management on patient accounts.
• Compile, distribute, administer, and score assessments.
• Coordination of Telemed appointments.
• Reminder calls for appointments.
• Hospital admission.
• Office duties, such as make copies or send faxes.

Connaissances

Customer service

Registration coordination

Scheduling coordination

Formation

High school diploma or equivalent

Description du poste

Sanford Health is seeking a Patient Access Representative to deliver outstanding customer service as the first point of contact for patients, whether by phone or in-clinic. This role involves greeting patients, handling documents, collecting payments, and guiding patients through registration and scheduling processes.

You will coordinate with nursing staff, obtain referrals, arrange interpreter services, and manage appointment logistics while ensuring accurate patient information and a welcoming