Patient Access Representative

Lake Charles Memorial Hospital; United States; On-site; USD 32,000 - 46,000; Full time

Job summary

Lake Charles Memorial Health System is seeking a Patient Access Representative to register patients, schedule appointments, and handle related processing within the EMR system. The role requires patient-centered communication, accurate data entry, and ability to verify insurance coverage and demographics.

This position emphasizes greeting patients, collecting co-pays, posting payments, and coordinating with the Practice Manager.

Qualifications

• High school diploma or equivalent required.
• Knowledge and training in medical terminology, keyboarding and computer skills preferred.
• Basic skills in Microsoft Office preferred.
• Previous experience preferred in scheduling.
• Computer literacy required.
• Broad range of administrative and technical skills in healthcare.

Responsibilities

• Answers phone with correct salutation.
• Takes messages when appropriate.
• Documents all messages into electronic EMR.
• Greets each patient warmly and cheerfully.
• Verifies patient information demographics and insurance coverage is correct.
• If changes are required, changes the information in the EMR.
• Checks in the patient in the EMR.
• Updates and scans updated information and forms into EMR system.
• No Show letters generated in patient chart in EMR when needed.
• Scan and attach paperwork received into EMR and send appropriately.
• Collects faxes and scan into EMR, distribute appropriately.
• Collects co-pay and prior balances, posts to account and gives receipt.
• Checks out the patient in the EMR system.
• Pulls orders from checkout function.
• Schedules return appointments.
• Schedules testing after obtaining precertification per provider checkout orders.
• Completes and sends medical records requests per provider orders.
• Completes referrals through EMR following protocol.
• Runs and reconciles receipts following established protocol.
• Verifies insurance.
• Completes deposit slips and end of day reports to balance upfront collections.
• Performs other duties as assigned.

Skills

Medical terminology

Keyboarding

Computer literacy

EMR system

Education

High school diploma or equivalent

Tools

EMR system

Microsoft Office

Job description

Description of Position

The patient access representative registers schedules and performs related processing duties for all patients being served by respective clinic. Duties are performed in the EMR system as appropriate. The patient access representative is trained in performing a wide range of skilled administrative and clerical duties. Supportive supervision: Reports directly to the Practice Manager.

Responsibilities and Duties

• Answers phone with correct salutation
• Takes messages when appropriate
• Documents all messages into electronic EMR
• Greets each patient warmly and cheerfully
• Verifies patient information demographics and insurance coverage is correct
• If changes are required, changes the information in the EMR
• Checks in the patient in the EMR
• Updates and scans updated information and forms into EMR system
• In the event a patient does not show for scheduled appointment, a No Show letter must be generated in the patient chart in the EMR system
• Scan and attach paperwork received into EMR system and attach and send appropriately
• Collect faxes and scan into the EMR if necessary, distribute appropriately
• Collects patient co-pay and prior balances, posts to account and gives receipt
• Checks out the patient in the EMR system
• Pulls orders from checkout function
• Schedules return appointments
• Schedules testing after obtaining precertification per provider checkout orders
• Completes and sends medical records request per provider orders
• Completes referrals through the EMR following correct protocol
• Runs and reconciles receipts following established protocol
• Verifies insurance
• Completes the deposit slip and appropriate end of day reports to balance upfront collections
• Performs other job duties as assigned

Education and Work Experience

• High school diploma or equivalent required
• Knowledge and training in medical terminology keyboarding and computer skills preferred
• Basic skills in Microsoft Office preferred
• Previous experience preferred in the areas of scheduling
• Computer literacy required
• Broad range of administrative and technical skills in the context of the healthcare environment
• Impacts activities in other work areas on a frequent basis and contributes in multiple work areas
• Demonstrates critical thought process and can work independently
• Make decisions based on departmental policy
• Provides feedback to assist with decision making process
• Works well with others
• Documents detailed information in patient chart
• Requires listening skills to maintain cooperative associations

Physical Demands

Work requires a variety of physical activities including moving about within and outside of all hospital properties for long periods of time. Must be able to respond quickly and effectively to emergency and non emergent situations. May be required to assist in controlling disorderly conduct or combative patients. Must be able to exchange accurate information with patient family peers and medical personnel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Work Environment: Work requires a variety of physical activities including moving about within and outside of all hospital properties for long periods of time. Must be able to respond quickly and effectively to emergency and non emergent situations. May be required to assist in controlling disorderly conduct or combative patients. Must be able to exchange accurate information with patient family peers and medical personnel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience Memorial is more than a slogan its the care we provide our patients and its the commitment to our community and our team members. As a nationally certified Great Place to Work at Lake Charles Memorial Health System you will have the opportunity to be a part of an organizational culture that supports not only exceptional patient care but also the well being and professional growth of our employees. Join us and be a part of a team where your contributions are valued, your growth is nurtured and your success is celebrated. Working at Lake Charles Memorial Health System Great Place To Work