Patient Access Navigator I

Medical University of South Carolina; Georgia; On-site; USD 21,000 - 30,000; Full time

Job summary

The Medical University of South Carolina is seeking a Patient Access Support role in the Patient Admissions Department. Responsibilities include guiding registration procedures, verifying insurance, and ensuring customer service excellence within hospital systems.

High school diploma with 1 year of customer service experience is required; hospital IT or word processing experience is preferred. This on-site role supports staff and improves patient access operations.

Qualifications

• High school diploma with 1 year of customer service experience.
• Ability to interpret and apply financial procedures and regulations preferred.
• Experience with hospital information systems or word processing preferred.

Responsibilities

• Assist registration staff with procedures and customer service.
• Serve as SME in patient access workflows and policies.
• Coordinate patient flow, registration, scheduling, and check-in.
• Handle escalated inquiries or complaints and resolve issues.
• Collaborate with clinical departments to address patient care needs.
• Conduct quality assurance audits of registration data and documentation.
• Assist with training new staff and ongoing education on policies.
• Monitor KPIs related to registration accuracy and wait times.

Skills

Customer service

Insurance verification

Registration procedures

Education

High school diploma

Job description

The Medical University of South Carolina is seeking a Patient Access Support role in the Patient Admissions Department. Responsibilities include guiding registration procedures, verifying insurance, and ensuring customer service excellence within hospital systems.

High school diploma with 1 year of customer service experience is required; hospital IT or word processing experience is preferred. This on-site role supports staff and improves patient access operations.