Patient Access & Admissions Specialist I

Medical University of South Carolina; EE. UU.; Presencial; USD 22.000 - 30.000; A tiempo parcial

Descripción de la vacante

Medical University of South Carolina is seeking a part-time Patient Access Registration support staff member in the MUHA Patient Admissions Department. The role processes patient preadmission and admission demographic and insurance data and acts as a liaison between patients, financial counselors, and hospital patient accounting.

The position requires a high school diploma with 1 year of customer service experience and involves coordinating patient flow, handling inquiries, and ensuring data

Formación

• High school diploma with 1 year experience in customer service, health care or a business related field.
• Ability to interpret and apply financial procedures and regulations preferred.
• Previous experience with hospital information systems or word processing preferred.

Responsabilidades

• Assist Patient Access Representative I staff, providing guidance on registration procedures, insurance verification, and customer service best practices.
• Serve as a subject matter expert in patient access workflows, policies, and procedures, assisting staff with complex registration issues, insurance inquiries, and patient concerns.
• Coordinate patient flow and scheduling, ensuring efficient and accurate registration, appointment scheduling, and check-in processes.
• Handle escalated patient inquiries, complaints, or issues, resolving conflicts, and providing solutions to enhance patient satisfaction.
• Collaborate with clinical departments, nurses, and physicians to address patient care needs, scheduling conflicts, and improve patient access processes.
• Conduct quality assurance audits, reviewing patient registration data, insurance information, and documentation for accuracy and compliance with regulatory standards.
• Assist with training new staff members, developing training materials, and conducting ongoing education sessions on patient access policies and procedures.
• Monitor key performance indicators (KPIs) related to patient access metrics, such as registration accuracy, wait times, and patient satisfaction scores.

Conocimientos

Customer service

Registration procedures

Insurance verification

Communication skills

Educación

High school diploma or equivalent

Descripción del empleo

Medical University of South Carolina is seeking a part-time Patient Access Registration support staff member in the MUHA Patient Admissions Department. The role processes patient preadmission and admission demographic and insurance data and acts as a liaison between patients, financial counselors, and hospital patient accounting.

The position requires a high school diploma with 1 year of customer service experience and involves coordinating patient flow, handling inquiries, and ensuring data