Patient Access Navigator I

Illinois Bone & Joint Institute; Barrington (IL); On-site; USD 23,000 - 32,000; Full time

Job summary

Illinois Bone and Joint Institute is hiring a Patient Access Coordinator I to manage day-to-day call center operations and deliver excellent customer service. You will greet callers, answer questions, schedule appointments, and update patient information with accuracy and care in a fast-paced environment.

Requirements include a high school diploma and at least one year in customer service (medical office experience is a plus).

Qualifications

• Minimum one year of customer service experience (medical office helpful).
• Epic EHR experience preferred.
• Strong communication and detail-oriented skills.

Responsibilities

• Handle high-volume calls via switchboard with professionalism.
• Greet callers compassionately and provide accurate information.
• Assist patients and families by answering questions and routing to the right staff.
• Schedule appointments according to provider protocols and availability.
• Update patient demographics and insurance information in the system.
• Escalate issues to supervisor as needed.

Skills

Customer service

Communication

Detail oriented

Multi-tasking

Verbal communication

Education

High school diploma or equivalent

Tools

Epic

Job description

Illinois Bone and Joint Institute is hiring a Patient Access Coordinator I to manage day-to-day call center operations and deliver excellent customer service. You will greet callers, answer questions, schedule appointments, and update patient information with accuracy and care in a fast-paced environment.

Requirements include a high school diploma and at least one year in customer service (medical office experience is a plus).