Patient Access Coordinator I: Caring Call Center Pro

Illinois-Bone-; Barrington (IL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

401k with company match

Wellness program

Health savings account

Flexible spending accounts

Paid holidays

Paid time off

Job summary

Illinois Bone and Joint Institute, LLC in Barrington, IL seeks a Patient Access Coordinator I to manage day‑to‑day call center activities and ensure a high quality customer experience.

You will greet callers, gather patient data, assist with scheduling, verify insurance, and coordinate with providers under established protocols. Strong communication and multitasking are essential to succeed in this fast-paced role.

Qualifications

• Minimum one year experience in customer service (medical office a plus).
• Epic EMR experience preferred.
• Proficient with Microsoft Office and Windows-based applications.
• Strong communication and interpersonal skills.
• Ability to explain instructions, collect data, and verify information.

Responsibilities

• Handle high volume calls, greet callers professionally, and route inquiries.
• Assist patients and families with questions, scheduling, and data updates.
• Relay messages and transfer calls to appropriate staff when needed.
• Schedule appointments and verify insurance coverage with providers.
• Maintain knowledge of physicians, locations, and scheduling preferences.

Skills

Customer service

Detail orientation

Clear communication

Multi-tasking

Relationship building

Education

High school diploma or equivalent

Tools

Microsoft Office

Epic EMR

Job description

Illinois Bone and Joint Institute, LLC in Barrington, IL seeks a Patient Access Coordinator I to manage day‑to‑day call center activities and ensure a high quality customer experience.

You will greet callers, gather patient data, assist with scheduling, verify insurance, and coordinate with providers under established protocols. Strong communication and multitasking are essential to succeed in this fast-paced role.