Patient Access Coordinator I: Call Center Pro

Illinois-Bone-; Chicago (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and AD&D insurance

Disability insurance

401k with company match

Job summary

Illinois Bone and Joint Institute, LLC seeks a Patient Access Coordinator I to manage daily call-center activities, greet patients, answer questions, schedule appointments, and update insurance data. The role requires a customer-service mindset, attention to detail, and the ability to multi-task in a fast-paced orthopedic clinic setting.

The position emphasizes compassionate communication, accurate information delivery, and collaboration with clinical staff to ensure smooth patient access across

Qualifications

• Minimum one year experience in a customer service role (medical office experience is a plus).
• EHR experience with Epic preferred.

Responsibilities

• Place, receive and route a high volume of calls.
• Greet callers in a compassionate, professional manner.
• Provide accurate information to patients and families.
• Relaying messages or transferring calls to appropriate staff.
• Schedule appointments according to provider protocols.
• Update patient insurance and demographic information.
• Maintain a clean and safe work environment.

Skills

Customer service

Communication

Detail oriented

Teamwork

Education

High school diploma or equivalent

Tools

Epic EMR

Microsoft Office

Job description

Illinois Bone and Joint Institute, LLC seeks a Patient Access Coordinator I to manage daily call-center activities, greet patients, answer questions, schedule appointments, and update insurance data. The role requires a customer-service mindset, attention to detail, and the ability to multi-task in a fast-paced orthopedic clinic setting.

The position emphasizes compassionate communication, accurate information delivery, and collaboration with clinical staff to ensure smooth patient access across