Patient Access Navigator — Front Desk & Scheduling

10000 Sanford; Bemidji (MN); On-site; USD 22,000 - 32,000; Part time

Job summary

Sanford Health in Bemidji, MN seeks a Patient Access Representative to deliver exceptional patient service as the first contact, on the phone or in clinic. The role involves greeting and verifying demographics, processing forms, collecting payments, and coordinating scheduling and referrals.

Day shifts with 8-hour days, part-time 20 hours/week, and salary range $16.25–$23.00 hourly. Ability to work across registration, scheduling, and telemedicine tasks is essential.

Qualifications

• High school diploma or equivalent preferred.
• Post-secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• May require BLS for certain locations and/or settings.

Responsibilities

• Greet patients and verify demographics.
• Process documents and electronic forms.
• Explain documents and obtain signatures.
• Establish financial responsibility and assist with arrangements.
• Collect co-payments, pre-payments, and on-account payments.
• Handle registration work queues and resolve denied insurance claims.
• Coordinate scheduling with nursing team and providers.
• Obtain referrals and conduct pre-authorizations.
• Arrange interpreter services and check patients in/out.
• Operate multi-line phone and act as switchboard.
• Coordinate Telemed appointments and recall/waitlists.
• Assist with patient chart preparation and documentation.
• Support patient financial assistance initiatives.
• Track patient visits and health information.

Skills

Customer service

Medical terminology helpful

Phone etiquette

Education

High school diploma or equivalent

Post-secondary education helpful

Job description

Sanford Health in Bemidji, MN seeks a Patient Access Representative to deliver exceptional patient service as the first contact, on the phone or in clinic. The role involves greeting and verifying demographics, processing forms, collecting payments, and coordinating scheduling and referrals.

Day shifts with 8-hour days, part-time 20 hours/week, and salary range $16.25–$23.00 hourly. Ability to work across registration, scheduling, and telemedicine tasks is essential.