Patient Access & Scheduling Concierge

10000 Sanford; Bemidji (MN); On-site; USD 25,000 - 33,000; Full time

Job summary

Sanford Health, Bemidji, MN, is seeking a Patient Access Representative to deliver exceptional customer service at the first point of contact, in-clinic or by phone. You will verify demographics, schedule appointments, and assist with billing and insurance questions, creating a welcoming environment for patients.

The role requires strong computer skills, knowledge of billing systems, and coordination of referrals, pre-authorizations, telemedicine, and patient financial assistance, while adhering

Qualifications

• Post secondary education or equivalent training in a healthcare or business related field is preferred.
• Previous customer service experience in an office setting, preferably in healthcare.
• Knowledge of registration procedures, extensive computer skills, basic knowledge of system applications, billing systems, and third party payers is preferred.
• Medical terminology desired.

Responsibilities

• Greet patients and verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims
• Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Skills

Customer service

Phone etiquette

Excellent communication

Computer skills

Medical terminology

Education

Post secondary education or equivalent training in healthcare or business

Tools

Billing systems

Job description

Sanford Health, Bemidji, MN, is seeking a Patient Access Representative to deliver exceptional customer service at the first point of contact, in-clinic or by phone. You will verify demographics, schedule appointments, and assist with billing and insurance questions, creating a welcoming environment for patients.

The role requires strong computer skills, knowledge of billing systems, and coordination of referrals, pre-authorizations, telemedicine, and patient financial assistance, while adhering