Patient Access & Care Experience Lead

Talentify; Mooresville (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

8 Paid National Holidays

4 Floating Holidays

PTO including Vacation and Sick time

Medical, Dental, Vision Benefits

401k Retirement Plan

Parental Bonding Leave

Employee Referral Bonus Program

Mentorship Programs

Job summary

Hanger, Inc. is seeking a front desk receptionist to ensure a smooth experience for patients, staff, and referrals. The role emphasizes front desk duties, patient intake, and coordination of appointments within a clinical setting.

The ideal candidate has experience in medical front office procedures, strong communication skills, and computer proficiency. A valid driver’s license may be required. Join a team dedicated to patient care and operational excellence.

Qualifications

• High school diploma or equivalent required.
• Talent Sorter assessment may be used in selection.
• Less than one year of customer service/administrative experience required.
• Experience in a receptionist role or medical front office procedures preferred.
• Valid driver's license and driving record per company policy.

Responsibilities

• Greet and assist patients on arrival, provide wait time information and handle inquiries at the front desk.
• Verify and update patient demographics and insurance details during check-in; process walk-ins.
• Collect patient payments including deductibles, copays, and coinsurance at the front desk.
• Coordinate follow-up appointments, cast/measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services and patient experience programs.
• Collaborate with Revenue Cycle Management to obtain necessary patient information.
• Maintain accurate electronic health records for all patients.

Skills

Customer service

Communication skills

Computer proficiency

Attention to detail

Education

High school diploma or equivalent

Tools

Windows software

Job description

Hanger, Inc. is seeking a front desk receptionist to ensure a smooth experience for patients, staff, and referrals. The role emphasizes front desk duties, patient intake, and coordination of appointments within a clinical setting.

The ideal candidate has experience in medical front office procedures, strong communication skills, and computer proficiency. A valid driver’s license may be required. Join a team dedicated to patient care and operational excellence.