Patient Access Navigator: Fast-Paced Registration

Novant Health; Leland (NC); On-site; USD 32,000 - 45,000; Full time

Job summary

Novant Health seeks a Patient Access professional to staff hospital entry points including ED and outpatient services. You will manage pre-registration, registration, verification, and collecting patient information and payments, ensuring compliance with federal and Joint Commission guidelines.

Responsibilities include gathering demographics, entering data into the patient management system, and assisting patients at bedside or registration areas as needed while coordinating with Financial

Qualifications

• High School Diploma or GED required.
• Experience in patient access, registration, billing or related fields preferred.
• Strong knowledge of insurance verification and patient financial responsibilities.

Responsibilities

• Capture and enter accurate patient demographic and financial information.
• Verify insurance and collect patient payments per policy and procedures.
• Assist patients to registration areas or bedside as needed and support WOW workflow.
• Coordinate with Financial Navigators on benefits and payment plans.

Skills

Customer service

Interpersonal skills

Communication

Attention to detail

Multitasking

Team collaboration

Education

High School Diploma or GED

Job description

Novant Health seeks a Patient Access professional to staff hospital entry points including ED and outpatient services. You will manage pre-registration, registration, verification, and collecting patient information and payments, ensuring compliance with federal and Joint Commission guidelines.

Responsibilities include gathering demographics, entering data into the patient management system, and assisting patients at bedside or registration areas as needed while coordinating with Financial