Compassionate Patient Access & Registration Specialist (PRN)

Novant Health; Kernersville (NC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive benefits package

Professional development opportunities

Inclusive workplace culture

Job summary

Novant Health Kernersville Medical Center seeks a Patient Access Representative to provide front-line support, welcome patients, complete registrations, verify insurance, and collect demographic and financial information in a fast-paced hospital setting.

The role requires 1 year in patient access or related clerical/voice customer service, High School diploma, strong communication, confidentiality, and ability to work across departments.

Qualifications

• Requires High School Diploma or GED.
• Minimum one year experience in patient access, registration, billing, cash collection, insurance and/or pre-certification in a medical environment preferred.
• One year of customer service experience preferred.
• Clerical experience in medical office setting preferred.

Responsibilities

• Welcome and assist patients in the Emergency Department.
• Perform pre-registration, registration, insurance verification, and accurate data entry.
• Collect and process patient demographic and financial information.
• Identify payment sources, collect co-pays or balances, and communicate with insurers.
• Support clinical teams by ensuring smooth transitions and accurate records.
• Maintain compliance with state/federal regulations and Joint Commission standards.
• Respond to patient needs in a fast-paced environment, including bedside registration when necessary.
• Cross-train across multiple administrative areas to ensure flexibility and team coverage.

Skills

Insurance coordination

Registration processes

Cash receipting

Customer service

Communication skills

Confidentiality

Teamwork

Medical terminology

Education

High School Diploma or GED

Tools

Patient registration systems

Job description

Novant Health Kernersville Medical Center seeks a Patient Access Representative to provide front-line support, welcome patients, complete registrations, verify insurance, and collect demographic and financial information in a fast-paced hospital setting.

The role requires 1 year in patient access or related clerical/voice customer service, High School diploma, strong communication, confidentiality, and ability to work across departments.