Patient Access Navigator — Elevate Patient Care

Northwestern Medicine; Grayslake (IL); On-site; USD 25,000 - 33,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Access Specialist to support patient scheduling and registration processes. You will verify eligibility, collect demographics, communicate with patients and internal teams, and ensure data accuracy across Epic systems.

The role requires a High School diploma, 2–3 years in customer service or medical office settings, and strong English communication. We emphasize confidentiality, quality metrics, and cross-training across departments.

Qualifications

• High School diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Excellent verbal and written communication skills.
• Ability to read, write, and communicate effectively in English.
• Basic Computer Skills.
• Ability to type 40 wpm.
• Ability to multi-task.
• Customer service oriented.
• Excellent organizational, time management, analytical, and problem solving skills.

Responsibilities

• Consistently practices Patients First philosophy and adheres to high standards of customer service.
• Responds to questions and concerns.
• Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
• Maintains patient confidentiality per HIPAA regulations.
• Provides training and education as needed.
• Manages work schedule efficiently, completing tasks and assignments on time.
• Cross-training between various departments will take place to ensure coverage.
• Participates in Quality Assurance reviews to ensure integrity of patient data information.
• Uses effective service recovery skills to solve problems or service breakdowns when they occur.

Skills

Customer service

Communication skills

Typing 40 wpm

English proficiency

Multi-tasking

Time management

Education

High School diploma or equivalent

Job description

Northwestern Medicine is seeking a Patient Access Specialist to support patient scheduling and registration processes. You will verify eligibility, collect demographics, communicate with patients and internal teams, and ensure data accuracy across Epic systems.

The role requires a High School diploma, 2–3 years in customer service or medical office settings, and strong English communication. We emphasize confidentiality, quality metrics, and cross-training across departments.